PRIVACY AND COOKIES POLICY
Privacy Policy
Metro-Boulot-Dodo Ltd (“MBD”, “we”, “us”) makes this policy available to users of our website, members of our mailing list, audience members (both live and online) and the virtual reality / augmented reality (VR / AR) experiences we create, including but not limited to, Paint to Pixel, Empire Soldiers: A Caribbean Story, Empire Soldiers: A South Asian Story, Mayflower Reflections, and Raddlesham Mumps (collectively, our "VR / AR Experiences").
We promise to use the information we collect about you in accordance with the General Data Protection Regulation (2018) (GDPR), the Data Protection Act (2018) and the Privacy and Electronic Communications Regulations (PECR, 2003). We aim to be transparent about how we handle your data, and not do anything you would not reasonably expect.
We collect information when you use our website, join our email mailing list, respond to our surveys, or purchase tickets to our events. Depending on how you engage with us, the information we collect may include your name, postal address, phone number, email address, ticketing history, communication preferences, and access requirements.
We do not collect any information through our VR/AR Experiences. This includes personally identifiable, non-personally identifiable and aggregate information.
The information we collect may be used by us for the following purposes:
If you have signed up to our mailing list, we may email you about our projects, services and upcoming events that we think you may be interested in. You can opt out at any time using the unsubscribe link featured in all of our mailing list emails
From time to time, we may contact you to ask for feedback on our projects and events to assist with our reporting and analysis for our own needs and those of any funding partners, including Arts Council England
As an Arts Council England (ACE) National Portfolio Organisation, we are required to collect and report on our audience demographic and visitor engagement behaviours to support national audience development and strategic planning. We may do this by asking you to complete a survey created by ACE-approved The Audience Agency; this is not mandatory.
To administer any donations you make
To promote MBD and our projects, for example, by using photographs taken at our events and using quotes from social media
To ensure we understand your communication preferences
to contact you if there is any important change to your booking or visit
to keep a record of the relationship we have with you
to process a transaction and carry out completion of a purchase (your personal information and card details may be passed to third party service providers; card details will only be used in this way for the purpose of handling an individual transaction)
to inform you about relevant events, services or activities we believe will be of interest, as well as opportunities to support our work as an arts charity (from volunteering to fundraising)
to provide a personalised service and ensure the best possible experience when you visit us
to administer any donations you may make, including processing Gift Aid
to ensure that the information we already hold is accurate and up to date
to improve our products, services and information in the future
to ensure compliance with policies, procedures and laws
Cookie Policy
Cookies are simple text files that are stored by your web browser on your computer or device when you visit a website. They are widely used to provide a personalised user experience and to improve the functionality of websites. A cookie cannot access your computer or personally identify you in any way.
We use cookies to collect anonymous information that is non-personal to individual visitors. We do this to provide you with a better online experience, to analyse browsing trends, improve our website and identify preferences.
Different cookies are used for different purposes. We may use the following cookie types to observe visitor behaviour on our website:
Strictly necessary cookies are essential for the operation of our website. They allow visitors to move around our site and use its features.
Performance cookies allow us to see how visitors move around our website and which pages are visited the most. This helps us to make improvements to our site, such as, by improving how easy it is for visitors to find what they are looking for.
Functionality cookies recognise visitors when they revisit our website and allows us to give you a more personalised experience, for example, by remembering choices you have made and enhancing features accordingly.
Targeting cookies record information about a visitor’s browsing habits, including the pages that have been visited and the links that are followed. This allows us to display advertising that is more relevant to your interests, both on our site and elsewhere on the internet.
Cookies can be disabled at any time, but please note that this may impact your ability to use our website. Here is a useful guide to show you how to disable cookies.
We use Google Analytics on our site to gather and analyse user statistics. Please click here for more information on Google’s privacy policy, or here to opt out of being tracked by Google Analytics on all sites.
We also use some third party service providers, such as Youtube, on our website, which may store additional cookies on your computer.
Yours rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
Contact details and further information
Please get in touch with us if you have any questions about any aspect of this privacy policy and, in particular, if you would like to object to any processing of your personal information that we carry out for our legitimate organisation interests.
info@mbd.limited
Safeguarding Policy
MBD acknowledges the duty of care to safeguard and promote the welfare of children and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Please click here to download our Safeguarding Policy for Working with Children and Young People.